Client satisfaction from 2005 onwards
2016
65%
100% satisfied
32%
75% satisfied
3%
50% satisfied
2015
65%
100% satisfied
33%
75% satisfied
2%
50% satisfied
2014
61%
100% satisfied
38%
75% satisfied
1%
50% satisfied
2013
56%
100% satisfied
38%
75% satisfied
5%
50% satisfied
1%
25% satisfied
2012
52%
100% satisfied
44%
75% satisfied
4%
50% satisfied
2011
51%
100% satisfied
44%
75% satisfied
4%
50% satisfied
1%
25% satisfied
2010
55%
100% satisfied
41%
75% satisfied
4%
50% satisfied
2009
55%
100% satisfied
41%
75% satisfied
3%
50% satisfied
1%
25% satisfied
2008
59%
100% satisfied
39%
75% satisfied
2%
50% satisfied
2007
63%
100% satisfied
34%
75% satisfied
3%
50% satisfied
2006
64%
100% satisfied
32%
75% satisfied
4%
50% satisfied
2005
62%
100% satisfied
37%
75% satisfied
1%
50% satisfied